Terms & Conditions
The Distinctive Citizen
Last updated: October 2025
1. General Information
Welcome to The Distinctive Citizen. By using our website www.thedistinctivecitizen.com.au, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please refrain from using our website or services.
2. Products and Descriptions
All items listed for sale are pre-loved or vintage pieces, handpicked for quality and character. We aim to provide accurate descriptions and photos; however, minor variations in colour, texture, or wear may occur due to the nature of pre-owned goods.
Each item is sold as is, with any unique imperfections considered part of its story.
3. Pricing and Payment
All prices are listed in Australian Dollars (AUD) and are inclusive of applicable taxes unless stated otherwise.
We accept secure payments through trusted third-party gateways. By placing an order, you confirm that your payment information is valid and that you are authorised to use the payment method.
4. Shipping and Delivery
We ship Australia-wide and may offer international shipping depending on destination. Delivery times may vary based on location and courier services.
Once your order has been dispatched, tracking details will be provided via email.
We are not responsible for delays caused by postal services or customs clearance.
5. Returns and Exchanges
Due to the nature of pre-loved items, we generally do not accept returns for change of mind.
If an item arrives damaged or significantly different from its description, please contact us within 7 days of receiving your order so we can assess the issue and offer a suitable resolution.
6. Intellectual Property
All content on this website — including logos, images, product photography, and written material — is owned by The Distinctive Citizen and protected under copyright law.
You may not reproduce, distribute, or use any content without written permission.
7. Privacy and Data
Your personal information is handled in accordance with our Privacy Policy, which explains how we collect and use your data responsibly.
8. Liability
We take great care in ensuring the quality of our products and services. However, The Distinctive Citizen will not be liable for any indirect or consequential loss arising from the use of our website or products.
Your use of our products is at your own discretion and risk.
9. Changes to These Terms
We may update these Terms & Conditions at any time to reflect changes in our operations, products, or legal requirements. The updated version will be posted on our website and take effect immediately.
10. Contact Us
If you have any questions about these Terms & Conditions, reach out to us at:
The Distinctive Citizen
Contact here