F&Q
Have a question? Here are some quick answers about sizing, shipping, returns, and how The Distinctive Citizen works.
General
​What is The Distinctive Citizen?
The Distinctive Citizen is a curated collection of pre-loved and vintage-inspired menswear and accessories. Each piece is chosen for its character, quality, and timeless style.
Where are you based?
We’re proudly based in Adelaide, South Australia. All items are shipped from here.
Are your items new or second-hand?
Most pieces are pre-loved, which means they’ve lived a life before and carry unique character. Some items, such as TDC logo merchandise or accessories, may be new.
Sizing & Fit
​How do I know if an item will fit me?
​Each item includes detailed measurements taken flat in centimetres. The best way to check fit is to compare these measurements to a jacket or item you already own.
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Do you have a size guide?
Yes. You’ll find a Size Guide link on jacket product pages to help you match your best fit.
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​Do you offer returns if the item doesn’t fit?
Because most items are one-offs, returns are limited. We recommend checking the measurements carefully before purchasing. If an item is significantly different from the description, please contact us.
Shipping​
How long does shipping take?
Orders are usually dispatched within 1–2 business days. Delivery times within Australia typically range from 2–8 business days, depending on your location and the carrier.
Do you ship internationally?
Right now we ship within Australia only.
Do you offer free shipping?
Selected small items, such as stickers or light merchandise, may include free or reduced shipping. Any free shipping offers will be shown at checkout.
Payments & Orders​
What payment methods do you accept?
We accept standard online payment options such as credit/debit cards and any other methods displayed at checkout including afterpay.
Can I cancel or change my order?
If your order hasn’t been shipped yet, get in touch as soon as possible through the contact form and we’ll do our best to help.​
Returns & Refunds​
What is your return policy?
Due to the unique nature of pre-loved items, change-of-mind returns are not generally offered. If your item arrives damaged, significantly different from the description, or incorrect, please contact us within 14 days so we can review it.
How do I start a return enquiry?
Use the Get in Touch form or contact details on the website with your order number and a brief description of the issue.​
Product Sourcing
Where do your items come from?
Pieces are sourced from a mix of local finds, reputable wholesalers, and private sellers. Each item is chosen for its look, feel, and overall character.
Are your items authentic?
Branded items are sold as genuine to the best of our knowledge. Vintage and pre-loved pieces naturally vary, and any notable details are mentioned in the description.​
Contact
How do I contact you?
You can reach us via the Get in Touch page on the website. We aim to respond within 24 hours on business days.
Alternatively you can contact us here
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