Shipping Policy
The Distinctive Citizen
Last updated: October 2025
1. Order Processing
Every order is carefully packed and prepared by hand — no production lines here. We aim to dispatch your order within 1–3 business days after payment is received.
You’ll receive a confirmation email once your order has shipped, along with tracking details so you can follow its journey to your door.
Please note: during busy periods or promotional events, dispatch times may be slightly longer — but we’ll always keep you updated.
2. Shipping within Australia
We ship Australia-wide using trusted postal and courier services.
Standard delivery usually takes 3–7 business days, depending on your location.
Express delivery options may be available at checkout for faster delivery.
3. International Shipping
We currently offer international shipping to select regions.
Delivery times vary depending on destination and customs processing.
International customers are responsible for any import duties, taxes, or customs fees that may apply in their country.
4. Packaging
Every effort is made to use recycled and eco-friendly materials in our packaging — from kraft boxes and biodegradable wrapping to minimal, reusable tags.
We keep it simple, clean, and sustainable — because we believe the way something arrives matters just as much as what’s inside.
5. Tracking and Delivery
Once your order leaves our hands, you’ll receive a tracking link via email.
We’re not responsible for delays caused by postal or customs services, but we’ll always help where we can if your parcel runs into trouble.
If your parcel hasn’t arrived within the estimated time frame, please contact us so we can assist.
6. Lost or Damaged Parcels
If your order arrives damaged or doesn’t arrive at all, please contact us within 7 days of the expected delivery date.
We’ll investigate with the courier and work towards a fair resolution — whether that means a replacement, repair, or refund.
7. Contact Us
For shipping questions, updates, or special requests, you can reach us anytime at:
Packed with care. Sent with purpose.
The Distinctive Citizen — established 2025