Privacy Policy

The Distinctive Citizen
Last updated: October 2025

1. Introduction

At The Distinctive Citizen, your privacy matters to us. We value honesty, respect, and transparency — the same principles that guide everything we sell. This policy outlines how we collect, use, and protect your personal information when you visit our website or purchase from our online store.

By using our website or providing your details, you agree to this Privacy Policy.

2. What Information We Collect

We may collect the following information when you interact with our store:

Personal Details: name, email address, phone number, and shipping/billing addresses.
Payment Information: collected securely via trusted third-party payment providers (we do not store your credit card details).
Website Data: including IP address, browser type, and usage data through cookies and analytics tools, to improve your browsing experience.

3. How We Use Your Information

Your information is used to:

Process and deliver your orders.
Provide customer support or respond to your enquiries.
Send order updates, shipping notifications, or product information.
Improve our website, services, and overall customer experience.
Comply with legal and tax obligations.

We do not sell, rent, or trade your personal information with anyone.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and track basic site usage. You can disable cookies in your browser settings, but some features of the site may not function properly as a result.

5. Third-Party Services

We use trusted partners for payments, shipping, and analytics (e.g., Shopify, Stripe, or Australia Post). These partners have their own privacy policies and handle your data securely.

6. Data Security

We take reasonable steps to protect your information against loss, misuse, or unauthorised access. Your data is stored securely using modern encryption and password protection practices.

7. Your Rights

You can:

Request access to the personal information we hold about you.
Ask us to correct or delete your data.
Opt out of marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, reach out to us:

The Distinctive Citizen
Contact here

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be posted on our website.